Return and Refund Policy

We want you to feel confident ordering Run Slick.

Returns

You may request a return within 30 days after receiving your order.

To be eligible for a return, the product must be unused, unopened, and in its original packaging. You will also need your order number or proof of purchase.

To request a return, contact us at support@runslick.com before sending the product back.

If your return is approved, we will provide instructions, including the address where the product should be sent. Products returned without prior approval may not be accepted.

Unless the return is due to a damaged, defective, incomplete, or incorrect order, the customer is responsible for return-shipping costs.

Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your order when it arrives.

Contact us promptly if your order is damaged, defective, incomplete, or incorrect. Include your order number and, when helpful, photographs of the product and shipping packaging so we can review the issue and make it right.

When the issue resulted from an error by Run Slick or damage during delivery, we will provide appropriate return or replacement instructions at no additional cost to you.

Opened or Used Products

Because Run Slick is a personal-care product, we generally cannot accept returns of opened or used products unless the product arrived damaged, defective, or incorrect.

Please contact us if you have a concern about your order. We will review each situation fairly.

Exchanges

We do not currently process direct exchanges.

The fastest way to receive another item is to request a return, when eligible, and place a separate order after the return has been approved.

Refunds

We will notify you after we receive and inspect an approved return.

If the refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

Original shipping charges are not refundable unless the return resulted from a damaged, defective, incomplete, or incorrect order.

If more than 15 business days have passed since your refund was approved, contact us at support@runslick.com.

Questions

For questions about returns or refunds, contact us at support@runslick.com.