Shipping policy
Shipping Policy
Run Slick currently ships to addresses within the United States.
Shipping Rates
We offer:
- $3 flat-rate shipping on U.S. orders below $40
- Free shipping on U.S. orders of $40 or more
The qualifying order amount is calculated after discounts and before applicable taxes.
The shipping rate for your order will also be displayed at checkout before payment is completed.
Order Processing
Orders are generally processed within 1–2 business days, excluding weekends and holidays.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer.
You will receive an order-confirmation email after placing your order and a shipping-confirmation email when your order has been dispatched.
Estimated Delivery
After your order ships, delivery generally takes 3–7 business days, depending on the destination and shipping carrier.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.
Tracking
When tracking is available, a tracking link will be included in your shipping-confirmation email.
Tracking information may take up to 24 hours to update after the carrier receives the package.
Shipping Addresses
Please review your shipping address carefully before placing your order.
Run Slick is not responsible for delays or delivery failures caused by an incorrect or incomplete address provided during checkout.
If you notice an address error, contact us as soon as possible at support@runslick.com. We will try to help, but we cannot guarantee that an address can be changed after an order has entered processing or shipped.
Lost or Delayed Packages
If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If tracking shows that a package was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members or neighbors.
- Allow one additional business day, because carriers occasionally mark packages as delivered before final delivery.
- Contact the shipping carrier using the tracking number.
If the package still cannot be located, contact us at support@runslick.com with your order number and tracking information. We will review the situation and help determine the appropriate next step.
Damaged, Incomplete, or Incorrect Orders
Please contact us promptly if your order arrives damaged, incomplete, or incorrect.
Email support@runslick.com and include:
- Your order number
- A description of the issue
- Photographs of the product and shipping packaging, when helpful
We will review the issue and work to make it right.
Returned or Refused Packages
If a package is returned to us because of an incorrect address, failed delivery attempt, or refusal of delivery, we will contact you after receiving it.
Additional shipping charges may apply if you ask us to resend the order, unless the return resulted from an error by Run Slick or the shipping carrier.
International Shipping
Run Slick does not currently offer international shipping through this website.
Questions
For questions about shipping or delivery, contact:
Run Slick
Email: support@runslick.com